Cookie policy
Last updated: October 2026
This page explains the cookies and similar technologies (such as browser storage) that Nuanso uses on our website (nuanso.io) and in the Nuanso app (app.nuanso.io), and how you choose which ones you allow. It is written to meet the EU ePrivacy rules as applied in Belgium (Article 129 of the Belgian Electronic Communications Act of 13 June 2005) and the GDPR.
Nuanso is run by Sam Van Nuffel (sole proprietorship), Brusselsepoortstraat 134, 9000 Gent, Belgium, company number 0714.916.229. Questions: hello@nuanso.io.
What cookies are, and the rule we follow
Cookies are small files a website stores in your browser; browser storage (localStorage, sessionStorage) works in a similar way. We only use cookies that are strictly necessary for the site or app to work without asking you. Every other cookie, and every tool that sets one, is only loaded after you agree. If you make no choice, only necessary cookies are used.
1. The Nuanso app (app.nuanso.io)
Your choice
On your first visit, a banner asks whether you allow analytics. "Accept" and "Reject" are equally easy. Nothing beyond the necessary cookies is set or loaded until you choose.
You can change your mind at any time with the "Cookie settings" link: in the user menu once you are signed in, or at the bottom left of pages without a menu (such as the login page). When you withdraw your consent, Nuanso stops Amplitude and deletes the cookies it set in your browser.
We remember your choice for 6 months, then ask again. We also ask again if we change what a category covers.
Necessary (always on)
These keep you signed in and protect your account. Nuanso does not work without them. None of them are shared with anyone else.
| Name | Type | Purpose | Lasts |
|---|---|---|---|
nuanso.sid |
Cookie (first-party, HTTP-only, secure) | Keeps you signed in | 7 days |
nuanso.consent |
Browser storage (localStorage) | Remembers your cookie choice (analytics yes/no, and when you chose) | 6 months |
nuno-chat-draft, report-panel-closed:… |
Browser storage (sessionStorage) | Keeps an unsent chat message, and whether you closed the report panel, for this tab only | Until you close the tab |
advisor-sidebar-open and presentation settings |
Browser storage (localStorage) | Remembers layout preferences | Until you clear your browser storage |
Analytics (only with your consent)
| Tool | What it does | Cookies | Lasts | Provider |
|---|---|---|---|---|
| Amplitude | Records which pages and buttons you use, and that you signed up or logged in; records sessions as a replay in which all text and everything you type is hidden and images, video and canvases are blocked (only layout and clicks remain); runs experiments and in-app guides. Linked to your account (email, name, workspace) once you sign in | AMP_…, AMP_MKTG_… |
1 year | Amplitude, Inc., EU data centre |
No marketing cookies
The app uses no advertising or marketing cookies, pixels or tags.
Pages that never track
Shared report links (/r/…), client links (/c/…) and the export pages Nuanso uses to make PDFs (/x/…) load no analytics tools at all, and show no banner, whatever you chose. Their address contains a private key, and no third party should see it.
No other third-party requests
The app's fonts are served from our own servers. Apart from Amplitude (and only after your consent), your browser does not connect to third parties while you use the app, except when you choose to connect an ad platform or sign in with Google.
2. Our website (nuanso.io)
The website has its own cookie banner. On your first visit it asks whether you allow analytics and marketing cookies; until you accept, only necessary cookies are used and no analytics or marketing tags are loaded. You can change your choice at any time with the "Cookie settings" button, which is always visible on the website.
| Category | Tool | What it does | Cookies | Lasts | Provider |
|---|---|---|---|---|---|
| Necessary | Cookie banner | Remembers your cookie choice | Browser storage set by our website builder (Framer) | Until you change your choice or clear your browser storage | Nuanso (stored only in your browser) |
| Analytics | Google Analytics 4 | Measures visits to our website: pages viewed, where visitors come from, the device and approximate location | _ga, _ga_… |
2 years | Google Ireland Ltd |
| Marketing | Meta Pixel | Measures whether our ads on Facebook and Instagram lead to visits and sign-ups, and lets us show our ads to people who visited our website | _fbp, _fbc |
90 days | Meta Platforms Ireland Ltd |
Server-side tagging. Google Analytics and the Meta Pixel send their data first to our own tagging server at sst.nuanso.io, run on our behalf by Google Cloud (Google Ireland Ltd) in the EU (West Europe), which forwards it to Google and Meta. This lets us control what is sent: the server only forwards data when you have accepted that category in the banner, and does not add data from other sources.
Google and Meta may combine this data with other data they hold about you, under their own privacy policies: Google, Meta.
3. Transfers outside the EU
Google and Meta (website only) may process data in the United States. Both are certified under the EU–US Data Privacy Framework. Amplitude (app only) stores our data in its EU data centre. See our subprocessors page.
4. Deleting cookies yourself
You can also delete or block cookies in your browser settings. If you block necessary cookies, you will not be able to sign in to the app.
5. Changes
We update this page when the cookies we use change, and change the date above. If we add a tool to a category, we ask for your consent again.
More information
See our Privacy policy for how we handle personal data and your rights. Questions: hello@nuanso.io.